Help & Frequently Asked Questions


»Presales Questions about the Product

»Presales Questions about Purchasing

»Post-sales Questions from Customers


Presales Questions about the Product

Do you have any printables I can give my boyfriend/husband?

RomanticPrintables(tm) are gender neutral; you could give just about any of them to a man. Here’s just a sample: A love coupon redeemable for a back scratch, a quickie, a weekend getaway, etc.

For how long can I access the printables after purchase?

Forever! After purchasing the printables you will download them to your computer…you can then print as many copies as you like – even 10 years down the road.

What if I lose my printables?

Forward us the confirmation email you received after purchase and we will gladly resend the printables you bought. That email is like a receipt and contains your unique order ID which we need to verify your purchase. If you do not have the email or your order ID we might be able to retrieve your order with the date of purchase.

In what format will I download the printables after purchase?

You will download a PDF file. Most computers can automatically open PDF files, if yours does not, you can download Adobe PDF Reader for free: download Adobe Reader.

How long will it take to receive the printables?

Access is instant! You can download and print the printables immediately after purchase.


What is your refund policy?

If you are not completely satisfied we will refund 100% of the price you paid. No hassles: nothing to mail back to us and no expensive return shipping costs to worry about. Please note: all refunds must be requested within 8 weeks of purchase. Please visit our contact page to find out how to contact us.

How many copies can I print?

You can print as many copies as you want for your own personal use.

Will I need any special computer programs to print the product?

Just Adobe Reader. But your computer probably already has it, if you don’t you can get it free by following this link.

How much does shipping cost?

There is no fee for shipping…RomanticPrintables(tm) are meant to be printed from your computer, we do not mail them to you and you do not have to wait for them to arrive. It’s a good thing. 🙂

Can I use the items I purchase in my website, magazine, newsletter, etc.?

No. Refer to our terms and conditions for more information.

I am not very technical, what if I have problems printing?

If you have any problems please contact us with the details and we will help you. If your problem can not be solved we will provide a refund.


How do I print?

  • Open the file you downloaded and click on the “File” menu on the left top corner of the screen.
  • Choose “Print” from the file menu. A small window will pop up.
  • Click the “Print” or “OK” button in that window.

 

Do I need a printer?

Yes, a printer is required…we do not mail the product, instead we allow our customers instant access.

Presales Questions about Purchasing

How do I purchase the printables?

Click on any of the “Download Now” or “Print Now” buttons on the product overview pages, this will take you to the order form of our Secure online payment provider, 2Checkout.com. You may continue shopping for other printables or check out at any time.

What forms of payment do you accept?

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Diners
  • JCB
  • PIN debit cards with the Visa or MasterCard logo
  • Debit cards with the Visa or MasterCard logo
  • PayPal

Are there any taxes?

Customers in Europe only pay VAT (value added tax) on all products purchased via the Internet.

The tax amount will be automatically added to the value of your purchase and you will have the opportunity to review the total before your purchase is finalized. The VAT rates are as follows:

 

Belgium 21%
Denmark 25%
Germany 16%
Greece 18%
Spain 16%
France 19.6%
Ireland 21%
Italy 20%
Luxembourg 15%
Netherlands 19%
Austria 20%
Portugal 19%
Finland 22%
Sweden 25%
United Kingdom 17.5%

 

Note: This tax applies only to customers in Europe, all other customers do not pay tax on their purchase.

Post-sales Questions from Customers

What if I lose my printables?

Forward us the confirmation email you received after purchase and we will gladly resend the printables you bought. That email contains your unique order ID which we need to verify your purchase. If you do not have the email or your order ID we might be able to retrieve your order with your name and date of purchase.

When I click the download link it says it has expired

The download link(s) we emailed you after your purchase do expire after 24 hours. If you did not download your printables right away and the link has expired please forward us the email you received and we will resend new download links.

For how long can I access the printables after purchase?

Forever! After purchasing the printables you will download them to your computer…you can then print as many copies as you like – even 10 years down the road.

Can I use the items I purchase in my website, magazine, newsletter, etc.?

No. Refer to our terms and conditions for more information.

How do I print?

  • When viewing the page you want to print click on the “File” menu on the left top corner of your browser.
  • Choose “Print” from the file menu. A small window will pop up.
  • Click the “Print” or “OK” button in that window.

Do you have a refund policy?

Yes we do, please contact us within 8 weeks of purchase and we will refund your order. Or, if you are having problems printing we will refund your order if unable to solve it for you.

My question was not answered.

Please contact us if you have any further questions. If your post-purchase problem can not be solved we will courteously refund your order.